Tech Support Executive (Blended)
Smart Root Placement JobsOn Listed
Smart Root Placement is hiring a Tech Support Executive (Blended Process) to manage customer support through Chat, Email, and Voice channels. The role is ideal for candidates with good communication skills, basic technical knowledge, and customer handling abilities.
Process Type
• Chat Support
• Email Support
• Voice Support
Key Responsibilities
• Provide technical and customer support through chat, email, and voice
• Resolve customer queries and technical concerns
• Troubleshoot basic technical issues
• Maintain service quality and customer satisfaction
• Document interactions and support resolutions
• Coordinate with internal teams when required
Required Skills
• Good English communication skills
• Basic technical troubleshooting skills
• Customer support and problem-solving ability
• Ability to work in a blended support environment
• Good interpersonal and communication skills
Preferred Experience
• BPO / Technical Support experience preferred
• Freshers with strong communication and technical understanding may also apply
