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Quality Analyst (QA)

Sarvasync JobsOn Listed

  • 💰 ₹4.5 LPA
  • 📍 Pune
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Job Summary

We are hiring a Quality Analyst (QA) for our team in Pune (Pimpri). The candidate should have experience in quality monitoring, process audits, and performance evaluation to ensure service excellence and compliance.

Key Responsibilities

Monitor and evaluate calls, chats, and customer interactions

Conduct quality audits and provide feedback to team members

Ensure adherence to process guidelines and quality standards

Identify performance gaps and suggest improvement plans

Prepare quality reports and maintain audit records

Support team leaders and operations in improving service quality

Ensure accuracy and compliance in customer handling

Eligibility Criteria

Graduate or Undergraduate candidates can apply

Minimum 1 year of experience (on paper) as QA

Good communication and analytical skills

Basic understanding of QA processes and reporting

Skills Required

Quality monitoring

Communication skills

Attention to detail

Reporting and documentation

Process adherence

Team coordination

How to Apply

Share or send your CV to 9278360410 or anupamas@sarvasync.com

Mention “QA Application – Your Name” while applying

Only shortlisted candidates will be contacted