Quality Analyst – Domestic Voice Process
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Job Description
We are hiring a Quality Analyst for the Domestic Voice Process. The role involves monitoring customer calls, ensuring quality standards, and supporting performance improvement in a BPO environment.
Key Responsibilities
Monitor and audit customer calls
Evaluate agent performance based on QA parameters
Provide feedback and coaching to improve quality
Track KPIs and performance metrics
Prepare quality reports and documentation
Ensure adherence to process and compliance standards
Required Skills
1–2 years of BPO experience
Strong communication skills in English, Telugu, and Hindi
Good understanding of QA parameters and call auditing
Analytical and reporting skills
Ability to work in a fast-paced environment
Work Schedule
6 working days per week
Rotational week off
How to Apply
Send your resume via WhatsApp to 9885271110
Or email at mounika.b@liveconnections.in
Mention “QA Domestic Voice Application – Your Name” while applying
Only shortlisted candidates will be contacted
