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Quality Analyst

Transcom India JobsOn Listed

  • πŸ’Ό 1–3 Years Experience Exp
  • πŸ’° Hike on Current Salary
  • πŸ“ Jaipur
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Job Overview

Transcom India is urgently hiring a Quality Analyst for its Jaipur operations. The role focuses on monitoring service quality, evaluating customer interactions, and ensuring adherence to process standards in a BPO environment.

Key Responsibilities

Monitor and evaluate customer interactions (calls/chats/emails)

Ensure adherence to quality standards and SOPs

Provide feedback and coaching to customer service agents

Prepare quality reports and performance dashboards

Identify process gaps and suggest improvements

Conduct audits and maintain quality scores

Support training teams with quality insights

Ensure consistent customer experience standards

Required Skills & Experience

Experience in Quality Analyst role in BPO preferred

Strong understanding of quality parameters and metrics

Good communication and analytical skills

Ability to evaluate customer interactions effectively

Knowledge of reporting and audit processes

Detail-oriented and process-driven approach

How to Apply

πŸ“§ sakshi.pawar@transcom.com

πŸ“ž Sakshi – 9168143877