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Quality Analyst

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Job Description

We are hiring experienced Quality Analysts for International BPO operations. The role focuses on ensuring high-quality customer service, process compliance, and continuous improvement in a dynamic environment.

Key Responsibilities

Monitor and evaluate customer interactions for quality compliance

Ensure adherence to QA frameworks and KPIs

Conduct audits and analyze agent performance

Provide feedback for performance improvement

Support process improvement and customer experience enhancement

Maintain quality reports and performance dashboards

Required Skills & Qualifications

Graduate with minimum 1 year experience as QA in International BPO

Overall 3+ years experience in International Customer Service

Strong knowledge of QA frameworks, KPIs, and performance metrics

Experience in agent evaluation and process improvement

Good communication and stakeholder management skills

Automobile/car industry experience is an added advantage

Comfortable with 24×7 rotational shifts including nights

Immediate joiners preferred

How to Apply

Send your updated resume to Ayush.2.Tripathi@coforge.com

Mention “QA International Process Application – Your Name” in the subject line

Only shortlisted candidates will be contacted