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Quality Analyst

Coforge JobsOn Listed

  • 💼 3 years + Exp
  • 📍 Noida
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Job Description

Coforge is hiring experienced Quality Analysts for its International Customer Service operations. The role focuses on ensuring service quality, improving processes, and maintaining high customer experience standards in a fast-paced BPO environment.

Key Responsibilities

Monitor and evaluate customer interactions for quality compliance

Ensure adherence to QA frameworks and defined KPIs

Analyze agent performance and provide feedback for improvement

Support process improvement initiatives

Maintain quality reports and performance dashboards

Collaborate with operations and training teams to enhance service standards

Ensure consistency in customer experience delivery

Required Skills & Qualifications

Graduate in any discipline

Minimum 3 years overall experience in International Customer Service

At least 1 year experience as a Quality Analyst in International BPO

Strong understanding of QA frameworks, KPIs, and quality metrics

Knowledge of agent evaluation processes and quality standards

Excellent communication and stakeholder management skills

Experience in automobile/car industry is an added advantage

Comfortable working in 24×7 rotational shifts

Immediate joiners preferred

How to Apply

Send your updated resume to akash.1.saxena@coforge.com

or sugandha.kamra@coforge.com

Mention “Quality Analyst Application – Your Name” in the subject line

Only shortlisted candidates will be contacted