A leading BPO/BPM organization is hiring a Director – Operations to manage a large-scale E-Commerce process in Jaipur. The role involves leading end-to-end operations, driving SLA, CSAT, Quality, Productivity, AHT and Attrition metrics, managing senior client relationships, owning P&L and budgeting, leading large teams through Managers and Senior Managers, and driving automation and process transformation. Candidates should have 15+ years of BPO/BPM operations experience, preferably with E-Commerce, Retail or Customer Experience exposure and experience managing 300+ FTE operations. Keywords: Director Operations Jaipur, BPO Operations Head, E-Commerce Operations, BPM Jobs Jaipur, Operations Director, P&L Management, BPO Leadership, Customer Experience.
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Confidential Employer
Confidential Employer is a dynamic and growth-focused organization
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Industry Information
Industry Focus:
Operations
The
Operations sector includes a wide range of roles,
skills, and opportunities that support
business growth, innovation, and digital
transformation.
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required to have strong analytical thinking,
communication skills, and adaptability to
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