Assistant Manager – BPO
Vision Plus India JobsOn Listed
Vision Plus India is hiring an Assistant Manager (BPO) for its Ajmer location. The role involves managing team operations, handling escalations, and ensuring smooth floor performance in a BPO environment.
Key Responsibilities
• Manage day-to-day BPO floor operations
• Lead and supervise team performance
• Handle escalations and resolve customer/service issues
• Ensure achievement of operational targets and KPIs
• Monitor productivity and quality metrics
• Coordinate with internal teams for process efficiency
• Support training and development of team members
• Maintain reporting and operational documentation
Eligibility Criteria
• Around 1 year of experience as Assistant Manager or Senior Team Leader in BPO
• Strong leadership and team handling skills
• Good communication and interpersonal skills
• Experience in handling operations, targets, and escalations
• Ability to work in a fast-paced environment
Required Skills
• Team management & leadership
• Operational control
• Communication skills
• Problem-solving ability
• Performance monitoring
