Monitor and evaluate customer interactions for an international voice and blended process. Responsibilities include conducting quality audits, evaluating calls and transactions against defined quality parameters, maintaining QA metrics and reports, identifying process and performance gaps, providing feedback to operations teams, supporting process improvement initiatives, and ensuring compliance with quality standards. Strong communication, analytical skills, and experience in international voice/blended process quality assurance are required.
About
EnhancePlus
EnhancePlus is a dynamic and growth-focused organization
committed to delivering excellence across its
industry. The company emphasizes innovation,
skill development, and creating sustainable
career opportunities for professionals.
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Industry Information
Industry Focus:
Operations
The
Operations sector includes a wide range of roles,
skills, and opportunities that support
business growth, innovation, and digital
transformation.
Professionals in this field are often
required to have strong analytical thinking,
communication skills, and adaptability to
new tools and systems.
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