Assistant Manager – BPO
Vision Plus Security (eP Vision Plus Security) JobsOn Listed
Vision Plus Security is hiring an Assistant Manager (BPO) for its Ajmer location. The role focuses on managing BPO operations, team performance, escalations, and ensuring smooth floor management.
Key Responsibilities
• Manage day-to-day BPO floor operations
• Handle team leadership and performance monitoring
• Manage escalations and customer/service issues
• Ensure achievement of targets and KPIs
• Monitor productivity and quality metrics
• Coordinate with internal teams for operational efficiency
• Support training and development of team members
• Maintain reports and operational documentation
Candidate Requirements
• Around 1 year experience as Assistant Manager or Senior Team Leader in BPO
• Strong leadership and team handling skills
• Good communication and interpersonal skills
• Experience in floor operations and escalation handling
• Ability to work in a fast-paced environment
