D
Quality Analyst (Work From Home)
Dr ITM JobsOn Listed
Responsibilities:
Monitor calls, chats, emails, or processes for quality assurance.
Evaluate performance based on company standards.
Identify errors, gaps, and improvement opportunities.
Prepare daily, weekly, and monthly quality reports.
Provide constructive feedback to team members.
Ensure compliance with internal policies and procedures.
Conduct regular audits to maintain service quality.
Support management in improving customer experience.
Requirements:
Strong analytical and observation skills.
Attention to detail.
Experience in BPO/Customer Support/QA preferred.
Good reporting and documentation skills.
Ability to work independently.
Contact Details:
Contact Person: Mukesh Rawat
Phone: 8882866895
