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Quality Analyst – Inbound Voice Process

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  • 📍 Pune
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Job Description

We are hiring experienced Quality Analysts for an Inbound Voice Process role. The candidate should have strong experience in call monitoring, auditing, and ensuring process compliance in a BPO environment.

Key Responsibilities

Monitor and evaluate inbound customer calls

Conduct call audits and quality checks

Provide feedback and coaching to agents

Ensure adherence to process guidelines

Prepare QA reports and maintain quality standards

Identify process improvement opportunities

Required Skills

Good communication skills

Experience in voice process QA

Strong analytical and listening skills

Knowledge of QA parameters and audit processes

Eligibility Criteria

Graduation or Intermediate qualified candidates

Minimum 1 year experience in QA (Voice Process)

Immediate joiners preferred

How to Apply

Send your updated resume to maheshbabup@thinqorsolutions.com

Or contact 9347417235

Mention “QA Inbound Voice Application – Your Name” while applying

Only shortlisted candidates will be contacted