Quality Analyst – Rider Support Process
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Job Description
We are hiring a Quality Analyst for Rider Support operations. The role focuses on ensuring service quality, compliance, and continuous improvement across customer interactions such as calls, chats, and emails.
Key Responsibilities
Monitor and audit calls, chats, and emails
Evaluate rider interactions including cancellations, refunds, and complaints
Provide structured feedback and coaching inputs
Identify process gaps and suggest improvements
Conduct calibration sessions with operations and training teams
Maintain quality reports, scorecards, and dashboards
Required Skills
Experience in BPO QA, rider support, or customer support processes
Strong analytical and attention to detail skills
Good communication and feedback delivery skills
Understanding of QA frameworks and reporting systems
How to Apply
Send your updated CV to arun@kampustalent.com
Mention “QA Rider Support Application – Your Name” in the subject line
Only relevant and shortlisted candidates will be contacted